Glossary - SethuOS Docs

Use the Aliases / Search Terms column to find the right page even if you search using a different word than the product uses.

An entity map. A central spine: Company contains Workspace groups, which contain Workspaces, which contain Projects, which contain Tasks, which contain Subtasks. On the left, the organisation: Org units nest and hold Positions; Positions report to Positions and are held by People through dated assignments; a Delegation links two Positions for a window. People are assignees, reporters and followers of Tasks, members of Workspaces and Projects. On the right, governance: Approval line attaches to Task or Project and produces Approval requests; Escalation path attaches to an Approval line, a Task or a Project; Recurring definition belongs to a Workspace, targets a Project and generates Tasks. Below the Task: Comments, Attachments, Favourites, Notifications, Task templates and Custom fields. Beside Project: Notes, Conversations, Meetings, Document vault.

How the glossary’s terms relate to each other across the product.

1. Task Management

Term	Aliases / Search Terms	Meaning	See
Task	to-do, item, ticket	The smallest unit of assignable work. Carries an Assignee, Reporter, Priority, Due Date, and optional Approval Line.	Task Management Concepts
Your First Week	onboarding, getting started, first week	The six-stage new-user journey from sign-in to a first completed approval.	Your First Week
Subtask	sub-task, checklist item	A smaller activity tracked under one parent task; closed independently but the parent isn’t “done in spirit” until subtasks are.	Attachments & Subtasks
Dependency	task dependency, blocked by, blocking	An explicit link between two tasks that sequences one after the other.	Task Dependencies
Recurring Task	repeating task, scheduled task, recurrence	A definition that auto-generates new task instances on a schedule (daily/weekly/monthly/quarterly/yearly/custom).	Global Recurring Tasks
Approval Line	sign-off, approval workflow	The configured chain of approvers a task must pass before it can close.	Requesting Approval
Assignee	owner, assigned user	The person a task is assigned to.	Creating a Task
Reporter	raised by, requester	The person who raised/created the task.	Creating a Task
My Tasks	my work, my to-dos	The personal workspace tab scoping tasks to the signed-in user.	My Tasks Basics
Assigned to Me	my assignments	My Tasks view filtered to tasks where you are the Assignee.	Assigned to Me
Assigned by Me	delegated work, tasks I raised	My Tasks view filtered to tasks you created/assigned to others.	Assigned by Me
Following	watching, subscribed	Tasks you’ve opted to track updates on without being the Assignee.	Following
Favourites (task-level)	starred, bookmarked, pinned	Tasks pinned for quick access.	Favourites
Alerts	notifications, reminders	System notices surfaced in My Tasks (e.g. due-soon, overdue).	Alerts
Boards	kanban, kanban board	Column-based visual view of tasks by status.	Boards
Calendar (task-level)	schedule view, due-date view	Date-based visual view of tasks by due date.	Calendar

2. Workspace

Term	Aliases / Search Terms	Meaning	See
Workspace	team space, department space	The top-level container for a team/department’s projects, tasks, and settings.	Workspace Basics
Project	initiative	A grouping of related tasks within a workspace.	Projects
RFT (Request for Task)	cross-department task, coordinated task	Tab tracking Request-for-Task items in the workspace task system — cross-workspace work captured as tasks.	RFT
Daily Tracker	timesheet, time tracking, day view	Tab for tracking the day’s work at the workspace level.	Daily Tracker
Recurring Tasks (workspace tab)	repeating work, scheduled work	Workspace tab listing recurrence definitions configured for that workspace.	Recurring Tasks
All Tasks	master task list, full task list	Workspace-wide view of every task regardless of assignee.	All Tasks

3. Approvals

Term	Aliases / Search Terms	Meaning	See
Approval Request	sign-off request, approval	A request sent to an approver to sign off on a task per its Approval Line.	Requesting Approval
Responding to an Approval Request	approve/reject, sign-off decision	The approver’s action of approving, rejecting, or returning a task with feedback.	Responding to Approval Requests

4. Collaboration

Term	Aliases / Search Terms	Meaning	See
Conversation	chat, message thread, discussion	A threaded discussion attached to work items or between users.	Conversation Basics

5. Personalization

Term	Aliases / Search Terms	Meaning	See
Favourites (personalization)	starred items, pinned items, bookmarks	User-level pinning of frequently used tasks/projects/views for quick access.	Adding Favourites

6. Guest Users

Term	Aliases / Search Terms	Meaning	See
Guest User	external user, client access, temp access	An account type with scoped access for people outside the core organisation.	Signing In

7. Support

Term	Aliases / Search Terms	Meaning	See
Support Ticket	help request, issue, complaint	A formal request logged for product support/assistance.	Raising a Support Ticket

8. Administration — Organisation Structure

Term	Aliases / Search Terms	Meaning	See
Organisation Structure	org structure, company hierarchy	The company blueprint defining functions, teams, positions, levels, and reporting relationships.	Concepts & Terminology
Org Chart	hierarchy chart, reporting chart	The visual output of the approved organisation structure.	Concepts & Terminology
Level / Grade	seniority band, pay grade	A company-wide seniority/capability band, independent of Position Title.	Levels & Grades
Department	function, division	A major organisational function (e.g. Sales & Marketing).	Departments, Teams & Positions
Team	functional unit	A stable unit inside a department.	Departments, Teams & Positions
Position	seat, role slot	A structural seat carrying a level, title, and reporting relationship; can exist while Vacant.	Departments, Teams & Positions
Incumbent	current holder, position holder	The person currently mapped to a Position.	Concepts & Terminology
Vacant Position	open seat, unfilled role	A valid Position with no one currently assigned.	Concepts & Terminology
Delegation	proxy approver, temporary reassignment	Temporary reassignment of approval/ownership responsibility to another position.	Delegations & Troubleshooting
Org Unit	organisational unit	An administrable unit within the org structure (department/team/sub-team scope).	Org Units

9. Administration — Operator Configuration

Term	Aliases / Search Terms	Meaning	See
Workspace Configuration	workspace settings, operator configuration, pms configuration	Admin-level settings controlling how a workspace behaves.	Workspace Configuration
Project Configuration	project settings, operator configuration	Admin-level settings controlling how a project behaves.	Project Configuration
Task Status	state, workflow stage	The configurable stages a task moves through (e.g. Assigned, In Progress, Completed).	Task Statuses, Priorities & Categories
Custom Field	custom attribute	An admin-defined field added to tasks beyond the standard set.	Task Field Access, Display & Subtasks

10. Administration — WhatsApp Notifications

Term	Aliases / Search Terms	Meaning	See
WhatsApp Notification	WA alert, WhatsApp message, WA notification	A task/approval notification delivered via WhatsApp (Twilio-backed).	Notification Types

11. Adoption & Insights

Term	Aliases / Search Terms	Meaning	See
Adoption Score	usage score, engagement score	30-day-window score (Active Days 35% + Meaningful Actions 45% + Module Breadth 20%) measuring regular, meaningful platform use.	Improving Adoption & Delivery Performance
Adoption Status	Dormant, At Risk, Active, Champion	The band an Adoption Score falls into: Dormant (no activity), At Risk (<0.45), Active (0.45–0.79), Champion (0.80+).	Improving Adoption & Delivery Performance
Capability Score	skill score, mastery signal count	Count of verified evidence events for one tracked product skill (e.g. task-completion hygiene).	Adoption & Mastery Concepts
Strength / Confidence	evidence confidence	How much verified evidence backs a Capability Score; +0.05 per event, capped at 1.00.	Adoption & Mastery Concepts
Overall Tier	mastery tier, mastery band, mastery level	Explorer/Starter/Contributor/Builder/Anchor/Strategist band based on Total Mastery Points.	Adoption & Mastery Concepts
Milestone / Badge	achievement, mastery badge	An achievement marker (First Signal, Task Flow, Breadth, Depth) for a specific mastery pattern.	Adoption & Mastery Concepts
Leaderboard	mastery leaderboard, adoption ranking	Comparative view of adoption/mastery across individuals, teams, roles, and milestones.	Leaderboard
My Mastery	personal adoption view	The personal tab showing your own tracked capabilities, points, confidence, and band.	My Mastery
Task-Hygiene Indicators	stale/orphaned/ghost task rate, bottleneck index	Dashboard signals for unmaintained, unowned, unprogressed, or congested work.	Adoption Dashboard
People Analytics	user workload view	Per-user task workload, overdue ageing, and approval-queue view.	People Analytics
Position Analytics	role workload view, staffing view	Per-role/position workload, staffing, and vacancy view.	Position Analytics

12. Projects (Inside a Project)

Term	Aliases / Search Terms	Meaning	See
Project Overview (tab)	project health tab, project summary	Quick status/progress/health view of an individual project.	Project Overview
List (project tab)	task table, project task list	Filterable, groupable table of every task in a project.	List
Board (project tab)	kanban, status board	Visual, status-based card view of project tasks.	Board
Timeline (project tab)	date-based schedule	Day/Week/Month view of project tasks against planned dates.	Timeline
WBS Gantt	Gantt chart, work breakdown structure	Detailed schedule view with milestones, dependencies, and critical path.	WBS Gantt
Governance (project tab)	approval lines, escalation paths	Tab controlling which approval workflows and escalation paths a project’s tasks can use.	Governance
Escalation Path	escalation rule	A configured route for escalating a task when required, enabled per project.	Governance
Document Vault	project documents, file storage	Central location for storing and organizing project documents.	Document Vault
Subtask Completion Rule	strict/warning subtask rule	Project-level setting controlling whether a parent task can close while subtasks are open.	Project Info
Move Workspace	change project workspace	Action that relocates a project itself to a different Workspace (distinct from Folder).	Project-Level Quick Actions
Folder (project)	project grouping	Organises a project within its current Workspace without moving it.	Project-Level Quick Actions